Experts say more should be done to eliminate scam taxis
after inspections led to the suspension of eleven firms in HCMC and Hanoi
Nguyen Chi Hieu hailed a
slow-moving taxi when he and his family arrived at Ho Chi Minh City’s hydrofoil
station on their way back from a weekend beach vacation in Ba Ria-Vung Tau
Province.
After telling the driver to
take them to their home in Binh Thanh District, he recognized that he was on an
illegal taxi advertising the logo and phone number of a reputable taxi company.
“We were well aware of the
presence of scam taxis through the media. But we were really tired after the
hydrofoil trip and forgot to carefully check the taxi brand,” he said.
“I decided to continue driving,
but kept a close eye on every movement of the driver as well as the meter to
see if there was anything unusual,” he said. “Finally, we paid VND150,000, as
the meter showed, although we normally pay only VND85,000 to go the same
distance. It was a scam taxi and the meter may have been modified to increase
the fare.”
But Hieu was luckier than some
foreign tourists, who have been badly ripped off by con taxis in big cities.
In a recent case, Hanoi police
arrested Nguyen Van Thong and Nguyen Van Hung in Hanoi for allegedly swindling
a Swedish tourist on a drive from Noi Bai International Airport to a hotel on
Hoan Kiem District.
Police said Hung offered the
Thong’s taxi – which was unregistered– to the tourist for VND300,000. On the
trip, they told the tourist to pay VND4 million, supposedly to cover tolls and
other fees.
In May, a Malaysian tourist in
HCMC took a trick taxi from Ben Thanh Market to Tan Son Nhat International
Airport and was charged VND4 million for a trip that should have cost only
VND150,000 in a registered taxi.
In a recent effort to improve
taxi services and busting scam artists, the Transport Ministry conducted
inspections of taxi companies in Hanoi and HCMC, suspending eleven taxi firms,
including six in Hanoi and five in HCMC.
In HCMC, Minh Duc Taxi and the
Transport and Travel Service Cooperative No. 2 had their business licenses
revoked, while Happy, Festival and Petrolimex were suspended from operating at
Tan Son Nhat International Airport.
Thach Nhu Sy, the ministry’s
deputy chief inspector, said the offending taxi firms were also fined for
violations, which included not following registered car colors and logos and
failing to monitor their vehicles’ operation.
He said it come under the authority
of HCMC to grant new licenses to the two firms whose licenses were revoked.
“Currently, 11 of 33 taxi firms
registered to operate in HCMC are allowed to operate in Tan Son Nhat
International Airport and the transport ministry has been instructed to draft
regulations for taxi operation in the airport,” he told Saigon Tiep Thi (Saigon
Marketing) newspaper.
Sy confessed that it would be
very difficult to enforce such regulations; however, he did not elaborate why.
Chairman of the HCMC Taxi
Association Ta Long Hy said it would be difficult to ensure taxis operated
according to code, despite the stern action taken against violators.
“Inspection is only an ad hoc measure, unable to effectively solve the
problem,” he said.
He said taxis should be given more
favorable tax policies, as opposed to the current policy which charges them the
same amount as private cars. When private cars have to pay higher taxes, there
will be fewer illegal taxis, he said.
“We proposed reducing
registration fees to encourage the purchase of new cabs and improving taxi
services, but it was rejected,” he said.
Taxi problem
Experts said that the last
resort was to limit the number of cars and ban taxis from operating during
designated hours on specific streets in the city.
In Hanoi, transport authorities
have banned taxis from operating on certain streets during peak hours this Tet,
which falls on January 23, a controversial decision considering that citizens
assume that demand for taxis will increase then.
Taxi firms expressed fear that
their profits would be reduced.
Nguyen Xuan Tan, deputy
director of the Hanoi Transport Department, rejected rumors that they would
prohibit taxis around the clock on some streets during Tet.
According to a plan issued by
municipal transport and police departments, the taxi ban will take effect from
January 9 to February 6, from 6:30 a.m. to 8:30 a.m. and from 4 p.m. to 7 p.m.
every day on several streets, including Tay Son, Nguyen Luong Bang, Ton Duc
Thang, Xuan Thuy, Cau Giay, Lang Ha, Pham Ngoc Thach, Chua Boc, Thai Ha and La
Thanh and the Chuong Duong Bridge.
Dao Vu Minh Tuan, deputy
director of North-East Mai Linh Company, said it would be easier if the ban was
implemented both before and after Tet.
“The demand for taxis during
Tet always increases together with that of residents to visit their relatives
during the holiday,” he said.
HCMC authorities suspended
registration for new taxis in mid-2010, following a boom in the number of the
vehicles. Earlier, the city planned to have 9,500 taxis by 2015 but the actual
number increased to 12,550 by early 2010, not including thousands of
unregistered taxis.
However, taxi drivers said the
decision was ineffective because many firms simply dispatched their taxis from
other provinces to the city.
Dang Hoang Phuong, chairman of
Sai Gon Hoang Long Taxi, said harsh competition exists in the taxi market and
every firm has tried their best to increase their number of cars in an effort
to introduce their brand to passengers.
“Furthermore, investing in more
cars would increase revenue and promote the brand,” he said.
Hy of the HCMC Taxi Association
said many firms have taken their cars from nearby provinces to HCMC following
the city’s registration suspension.
According to Hy, a large number
of taxis with different local license numbers, models and colors have made it
easier for illegal taxi rings to operate.
Duong Hong Thanh, deputy
director of HCMC Transport Department, admitted that current regulations do not
ban firms from assigning cars from other provinces to HCMC.
Many people have noted that
similar problems with taxis plague cities all over the world and that
passengers should be vigilant to protect themselves.
Tony, an expat living in
Vietnam, said HCM is no worse than London or Naples (Italy) or any other big
city.
“In Naples my wife had her bag
ripped from her shoulder and my friend had his wallet stolen on a bus. London
is bad for thieves too; so it’s the same wherever you go,” he said.
“Just try not to be too stupid.
It's easy enough to do some research before making a trip to find reputable
taxis and always go on the meter.”
Thanh Nien News (The story can
be found in the December 30th issue of our print edition, Thanh Nien Weekly)
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