Britain-based airline service reviewer Skytrax named Indonesian national
flag carrier Garuda Indonesia the World's Best Regional Airline during an event
in London on Thursday.
Garuda was also named the Best
Regional Airline in Asia, followed by Dragonair, Bangkok Airways, SilkAir and
Hong Kong Express.
Skytrax CEO Edward Plaisted
handed the awards to Garuda Indonesia president director Emirsyah Satar at an
event at the Farnborough International Airshow in London on Thursday.
Garuda bested nominees from
China, Europe and southern America, among other regions across the globe,
Indonesian news portal kompas.com reported.
Garuda, which inked a $2.5
billion deal to purchase 11 A330-300 planes from Airbus during the visit of
British Prime Minister David Cameron in April, also won the Best International
Airline award for January 2012 from Roy Morgan Research, beating Singapore
Airlines and Air New Zealand, among others.
Other winners in the Skytrax
awards are:
-
Qatar Airways
named the World's Best Airline (second year in a row)
-
Asiana
Airlines named Best Airline in Asia, followed by Singapore Airlines and Cathay
Pacific
-
Air Asia named
as the World's Best Low-Cost Airline
According to the Skytrax website,
the awards were based on a survey of air travelers by telephone, questionnaires
and online about their experiences with airlines on the ground and in the air
during a 10-month period.
The survey measured passenger
satisfaction across more than 38 key performance indicators of airline
front-line product and service, including check-in, boarding, onboard seat
comfort, cabin cleanliness, food, beverages, in-flight entertainment and staff
service. The survey covered over 200 airlines, from the largest international
airlines to smaller domestic carriers.
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