VietNamNet Bridge - The government will use more sets of
indicators to assess people's satisfaction with the administration, said the
director of the Public Administration Reform Department of the Ministry of Home
Affairs, Mr. Dinh Duy Hoa, when making public the indicators for administrative
reform (PAR) in Hanoi last week.
The PAR is developed by the
Ministry of Home Affairs for ministries and ministerial-level agencies and big
provinces and cities.
For ministries, the PAR assesses
the direction and administration of public administration reform, reform
procedures, the state administrative apparatus, the development and improvement
of the quality of officials and civil servants, etc.
For provinces, the PAR also
assesses the development and implementation of legal documents and the
implementation of the one-stop policy (fulfilling administrative formalities at
only one place).
The PAR is built on the basis of
a combination of internal assessment (self-assessment of administrative
agencies under the guidance of the Ministry of Home Affairs) and external
assessment (through surveys of officials, civil servants, citizens, businesses
and social-political organizations, etc.).
The Ministry of Home Affairs has
experimentally applied the PAR at the three ministries - Agriculture and Rural
Development, Natural Resources and Environment and Trade and Industry and six
provinces - Vinh Phuc, Hai Phong, Thai Binh, Ha Tinh, Ba Ria - Vung Tau and Can
Tho. The Ministry of Home Affairs will soon implement this index across the
country.
The PAR is a new set of
indicators, which also evaluates the public sector as the familiar indicators
such as PCI (Provincial Competitiveness Index) and PAPI (Provincial Governance
and Public Administration Performance Index). The other thing of PAR is its
implementation method, in which self-assessment results accounting for 60
percent.
It is questioned that whether the
self-assessment of the administrative agencies is accurate, objective and fair?
UNDP expert, Mr. Jairo
Acuna-Alfaro, argued that people, businesses, and social and political
organizations rated relatively low on the results of administrative reform of
the ministries and sectors while department-level officials said that the
results of administrative reform in their agencies are relatively high.
In response to this concern, the
director of the Public Administration Reform Department of the Ministry of Home
Affairs, Mr. Dinh Duy Hoa said the Ministry of Home Affairs will evaluate the
self-evaluation.
Deputy Minister of Home Affairs,
Mr. Nguyen Tien Dinh, said the Ministry is an independent body of assessment
because it is a state management agency. But in the current conditions, the
Ministry may organize an apparatus to perform the assessment.
Hoa said that in the future, it
may have a council with the participation of different ministries to make
evaluation.
Hoa added that the PAR will not the only set of
indexes to assess administrative reform at state agencies. In the near future,
there will have the sets of indicators to assess people's satisfaction with the
health services and public education, made by specialized agencies, and a set
of indicators to assess the people’s satisfaction with administrative agencies,
conducted by the Ministry of Home Affairs.
"The government is also
addicted to indexes", Hoa joked, after the Director of the Department of
Home Affairs of Da Nang City, Mr. Dang Cong Ngu, said that Da Nang authorities
are addicted to indicators because they help the efforts to improve efficiency
in service of administrative agencies in the city.
Chung Hoang
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