Jun 22, 2012

Thailand - Business accelerated: Attributes of success

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As leaders we are expected to look into the future for our organisations. It's our responsibility to create, and execute our vision, develop strategies, and reassure our stakeholders that we know what we are doing and everything is going to be okay.

As leaders the most important assets we have are our "good" people helping us achieve the above goals. As leaders it's also our duty to look into the future for our people, especially if we wish to keep them, and this grows more important every day from both a business and ethical standpoint. Many of the more proactive leaders I work and talk with are doing just this, and even more urgently than usual.

The reason is the huge opportunity, and the potential threat, coming with the Asean Economic Community (AEC) in 2015.

The AEC promises us a free flow of goods, services, investments, and capital. Capitalising on this will mean having good people on the bus and keeping them because people with the best capabilities will have more options available to them in 10 countries. Additionally the incredible change in the economic landscape where the market will swell from 65 million to 600 million people means that even our best people will need to develop a whole range of new capabilities if we are all to enjoy the advantages available to us in Thailand.

The AEC will definitely require us to develop a more effective workforce and many of the leaders I speak with are facing this question: "How can my organisation prepare for this upcoming challenge?"

Unfortunately it's just not possible to force good people to stay at our company as much as we need them, but I would like to share some ideas I have seen some of the more enlightened Thai and foreign leaders use to get and keep the people with the right capabilities in place. They are not new or revolutionary, but they are producing benefits in developing and keeping talent.

One practical strategy used to good effect is ensuring you develop people with the required attributes as well as the desired skills and knowledge. This may mean developing the values you need, or the flexibility working in the new market will require. Developing attributes takes longer and the smart companies are developing for tomorrow, not just for today.

As a leader this means getting closer to your good people; attributes usually can't be developed in a classroom but require a more holistic and reflective approach. This also allows us to identify and "touch" their individual needs and provide whatever it is that creates job satisfaction for them. Personal attributes have a direct impact on job commitment, values, integrity, empathy and loyalty that can foster employee commitment towards achieving business goals.

Developing the desired attributes also gives us moral and ethical leaders as integrity and responsibility are impossible to get from a book. Developing attributes in your best people also produces other benefits as leaders with integrity create a high level of loyalty and commitment, factors that are absolutely crucial to successfully keeping talent.

Another approach is increasing your trust; letting go of the reins and believing in your people's ability to succeed. Of course there is a risk here, but your best people need to be in the right seats. They don't necessarily need you to tell them what to do, and getting them into the right seats requires letting them try. In doing this a leader's prime responsibility is to respect their existing capabilities and share leadership; let them take decisions on certain issues, so that they can grow the knowledge, skills and, most importantly, the attributes they and you will need tomorrow.

Keeping talent requires inspiring team members to achieve their full potential. Create a relaxed and open environment that engages employee commitment will helps draw out loyalty and integrity.

The advent of the AEC has created higher demand for advanced skills and expanded knowledge but more importantly for "good" people, so finding and keeping the right talent is critical. Engaging and motivating workers are especially tough tasks today, but more than anything they require leaders to demonstrate a positive attitude, a warm personality, and to be role-models for their people.

By showing empathy and open-mindedness to innovation, listening to controversial ideas or opening the door to different opinions, leaders can learn something new, and the payoffs can be tremendous to oneself and the entire organisation.



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