Nov 25, 2011

Singapore - Tighter advertising & promotions guidelines for casinos


SINGAPORE : Singapore authorities have tightened advertising and promotions guidelines for the country's two casinos to ensure that they do not target the domestic market.

With immediate effect, the scope of the Casino Control (Advertising) Regulations will be expanded to cover promotions.

These refer to membership drives, rewards and loyalty programmes, as well as lucky draws and contests.

Previously, these were not covered under the law.

Three specific incidents prompted authorities to act.

These were: when Resorts World Sentosa provided free shuttle bus services from the heartlands to its casino; when the same operator promoted its Genting Rewards programme at heartland shopping malls and at the Seventh Month Hungry Ghost Festival events; and when Marina Bay Sands started publicising casino winnings on its website.

All such activities have since stopped, but they were sufficient grounds for the authorities to act.

Acting Minister for Community Development, Youth and Sports, Chan Chun Sing, said: "It was very clear that when the casinos were given the licence to operate down here, it was a balance between economic needs and at the same time the social needs.

"The casinos can do whatever they want to promote their growth, but one of the things that we say is that you must never, never target the local population when it comes to promoting the growth. If you want to attract more tourists, we are okay with that. That is part of your job to do that. 

"So we will not preclude your growth if you continue to attract foreign tourists but we will not allow them to target the local market in order to expand their growth."

Resorts World Sentosa and Marina Bay Sands will now have to seek prior approval from the Community Development, Youth and Sports Ministry for all casino advertising and promotions.

These include interviews and media releases, as well as community sponsorship. 

Casino advertising will also now cover merchandising, such as a T-shirt with a picture of a dice, or a mug with a picture of a roulette table.

The authorities have also made clear what is termed as "domestic market". This includes not just Singapore citizens but also Permanent Residents and foreigners working and living in Singapore.

Operators who break the law will now be slapped with a fine of up to S$100,000.

Industry watchers welcomed the move, saying that any form of casino advertising does have an influence on a gambler and even a non-gambler.

Reverend Tan Lye Keng, executive director of One Hope Centre, said: "For example, people who never gamble before...they go into gambling because they think this is a means to get rich. So when they advertise....'coming to the casino or through gambling, you can experience the big win and get rich' - that will attract a lot of people to gamble, especially the young people. 

"And those who gamble heavily, normally they will incur huge debts. So they think they must have a big win to solve their problem. Gamblers have this fantasy - that one day they will win big and solve their problem. So advertising, putting up winnings, big prizes, will attract them to continue gambling until they really ruin their lives."

One Hope Centre said it has noticed an increasing number of problem gamblers coming forward to seek help since the casinos began operating in Singapore.

Reverend Tan said his centre sees an average of 10 new cases each week.

Even the recent publicity surrounding a casino's dispute with a food stall owner over jackpot winnings is cause for concern.

Reverend Tan said: "A lot of the gamblers said that made a lot of people who never gamble or who are already gambling heavily think that maybe one day, their chance will come also to win that kind of money. Even if it is just normal news, people may think it is just news, but to a lot of gamblers and a lot of young people who are waiting to go to the casino, that is a big thing to them."

A survey on the gambling habits of Singaporeans will be released early next year. This will give the government a better sense of the problem of pathological gambling in Singapore. 

Meanwhile, Acting MCYS Minister Chan Chun Sing said the government's next target group will be the frequent gamblers. 

"Frequent gamblers are what I call the people at risk. They might not be in trouble now but if they are not careful, they may easily slip into the in-risk group of people. So we are taking a more upstream approach to handle some of these issues. Prevention is better than cure," he said. 

"Looking at who are the frequent gamblers and extending help and counselling to them before they get into trouble....these are areas we are looking into." 

Both casino operators said they will work with authorities to ensure compliance with the law. 

"Marina Bay Sands will continue to work very closely with the authorities in Singapore to ensure compliance with the regulatory framework at all times," said a spokesperson from the integrated resort.

"As a responsible gaming operator, we respect and seek to comply with Singapore's gaming laws and regulations. We fully support the amendments and will continue to work closely with the relevant authorities in compliance with the new regulations," said Resorts World Sentosa.

Those at risk of problem gambling can call the National Council on Problem Gambling hotline at 1800 666 8668.


- CNA/ms


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